Packages will ship after processing which is usually but not limited to 2-4 days, or 1-3 weeks for custom items. All items are insured, and any order over $250 will require a signature upon delivery. Please note, tracking information will be provided via email once item is shipped.
Tee Sankey Designs is not responsible for any customs fees, duties, and taxes. Please review your custom policies to ensure uninterrupted delivery.
Since all of our jewelry is handmade one of a kind or limited edition we do not accept refunds. However, you may exchange certain items, view Exchange section below.
We accept exchanges for most items, given that the following conditions are met:
- Buyer must send a message within 7 days of receiving the item to Sales@TeeSankeyDesigns.com
- Buyer must get approval before sending back item, and the item must be placed in the mail within 5 days of approval. Send tracking information via email.
- Item must be returned in unused condition.
- All packaging, certifications and other items received with original item must be mailed back.
- Buyer covers all shipping cost and is responsible for tracking and insuring item.
- Shipping cost includes sending exchange item.
- Buyer is not refunded for the initial shipping fee and any duty taxes paid.
ITEMS NOT AVAILABLE FOR RETURN OR EXCHANGE:
- Custom items
- Items that have been altered or changed per your request.
- Personalized or engraved items
CANCELING AN ORDER PRIOR TO SHIPMENT:
If a customer cancels a transaction prior to shipment a full refund will be given if the cancellation was made within 24 hours from the date of purchase. If a customer decides to cancel a transaction after 24 hours from the date of purchase, but before shipment there will be a 15% fee applied to your refund. This does not apply to custom orders.
All Custom Orders:
Unless stated non-refundable, if a customer cancels a transaction within 24 hours from the date of purchase a full refund will be given. If a customer decides to cancel a transaction after 24 hours from the date of purchase, a 50% fee plus the cost of any materials purchased on behalf of your order is applied to your refund.